Terms and Conditions

of the online services offered by MA Method Academy

These Terms and Conditions (the "Terms") are the Regulamin świadczenia usług drogą elektroniczną required by Article 8 of the Polish Act on Provision of Services by Electronic Means and the contractual framework required by the EU Consumer Rights Directive and the Polish Consumer Rights Act.

By creating an account, purchasing a plan or otherwise using the Website, you confirm that you have read, understood and accepted these Terms.

1. Definitions

2. Subject-matter and scope

2.1. The Provider offers, through the Website, online language tuition consisting of:

• live one-to-one lessons delivered via Zoom or Google Meet;
• personalised learning materials accessible in the Student Area;
• written and recorded feedback from teachers;
• e-mail support during business hours (Mon–Fri 09:00–18:00 Europe/Warsaw time, Polish public holidays excluded).

2.2. Special provisions apply to Consumers and Entrepreneurs with consumer rights (see §§ 9, 10, 11).

3. Technical requirements

To use the Services the User needs:

• a currently supported operating system capable of running a modern browser and the selected video-conferencing tool;
• broadband Internet access (at least 5 Mbit/s);
• working microphone, speaker and webcam;
• a current version of Chrome, Firefox, Edge, Safari or another browser supported by the selected tool;
• a personal e-mail address;
• the Zoom client or web client where Zoom is used, or a browser compatible with Google Meet where Google Meet is used.

4. Account creation

4.1. To purchase a Plan the User must create an Account, provide mandatory data, and accept these Terms and the Privacy Policy.

4.2. The User declares that the data are true and undertakes to keep them updated. The User is responsible for password confidentiality.

4.3. The Account is personal and may not be transferred. Sharing credentials is a material breach.

4.4. Minors. The Services are addressed exclusively to persons aged 18 or above, the age of full contractual capacity in both Poland (Art. 11 of the Polish Civil Code) and Italy (Art. 2 of the Italian Civil Code). We do not accept registrations from minors. The Provider may request reasonable proof of age (such as a redacted copy of an identity document) before activating a paid Plan. If an account is found to belong to a minor, the Provider may suspend or close it, inform the payer or legal representative where reasonably possible, refund prepaid unused lessons unless the law permits refusal because of fraud or abuse, and delete associated personal data in accordance with the Privacy Policy.

5. Conclusion of the contract

5.1. A Subscription or Trial lesson is purchased by: (i) selecting the relevant offer; (ii) logging in or creating an Account where required; (iii) providing billing information; (iv) paying through the payment flow; (v) receiving the order-confirmation e-mail.

5.2. Language of the contract. The contract is concluded in English. An Italian-language courtesy version of these Terms may be provided on request; in case of discrepancy, the English version of the Terms prevails, save for mandatory consumer-protection rules of the country of the Consumer's habitual residence that grant a right to a translation.

5.3. The contract is concluded when the order-confirmation e-mail is sent. The e-mail confirms, on a durable medium (Art. 2 (10) Dir. 2011/83/EU; Art. 2 (4) Polish Consumer Rights Act), the essential elements of the contract together with a copy of these Terms, of the Privacy Policy and of the Refund and Withdrawal Policy including the model withdrawal form, in accordance with Art. 21 of the Polish Consumer Rights Act.

5.4. Before placing the order the User must expressly acknowledge that the order entails an obligation to pay. The order button is labelled "Order with obligation to pay" or with an equivalent unambiguous wording, in accordance with Art. 8 (2) of Directive 2011/83/EU and Art. 17 (3) of the Polish Consumer Rights Act.

5.5. Pre-contractual information. The information required by Art. 12 of the Polish Consumer Rights Act (transposing Art. 6 of the Consumer Rights Directive), including the main characteristics of the Services, the total price, the duration of the contract, the conditions for termination of a contract of indefinite duration and the conditions and procedures for exercising the right of withdrawal, is provided to the User on the Plans page and in these Terms before any obligation is assumed, and is then confirmed in the order-confirmation e-mail.

6. Prices and payment

6.1. Prices are displayed in euro (EUR) and, for Consumers, are gross prices including VAT where VAT is due. For live online educational activities made virtually available to a non-taxable person, the VAT place of supply is determined under Art. 54 (1) of Council Directive 2006/112/EC as amended for virtual activities; for any separately supplied electronically supplied service or digital content, Art. 58 may apply. For B2B sales within the EU the general B2B place-of-supply and reverse-charge rules apply where the User provides a valid EU VAT number and the legal conditions are met.

6.2. Accepted means of payment are shown at checkout and may include card (Visa, Mastercard, American Express), Apple Pay, Google Pay, SEPA Direct Debit and other methods enabled by the payment processor. The available methods may vary depending on the User's country and the type of transaction (one-off or recurring).

6.3. Payment processing is performed by Stripe Payments Europe Ltd (Ireland), unless another payment processor is identified at checkout. The Provider does not store full card data; payment details are tokenised and handled by the payment processor.

6.4. Recurring billing and automatic renewal. A Subscription is concluded for an indefinite duration and renews automatically at the end of each monthly billing cycle for a further month, unless cancelled in accordance with §10. The renewal date and cancellation routes are stated before purchase and in the Account or order-confirmation flow. The User may cancel the Subscription at any time from the Student Area or by e-mail; cancellation is effective at the end of the billing cycle in progress, without further charge.

6.5. Failed payments. If a recurring charge fails, the payment processor may retry the charge; where Stripe smart retries are used, retries normally occur over a period of up to 7 days. After three unsuccessful attempts the Subscription is suspended and the User is notified by e-mail; the suspension is lifted as soon as a successful payment is made within 30 days, after which the Provider may terminate the Subscription for non-payment. No lessons are lost during a suspension period of less than 7 days.

6.6. Invoices are issued electronically in PDF and made available in the Student Area within 7 days of payment. On request, the Provider issues an invoice with a VAT number (B2B).

7. Lessons: booking, attendance, rescheduling

7.1. Lessons are booked through the Student Area at least 24 hours in advance, subject to teacher availability.

7.2. Cancellation or rescheduling by the Student is free of charge if made at least 24 hours before the lesson. If the Student cancels with less notice or fails to attend, the lesson is counted as performed, except where the Student demonstrates that the absence was due to force majeure, sudden illness or another serious cause beyond their control, in which case the Provider will offer one free rescheduling per billing cycle.

7.3. Cancellation by the Provider or teacher entitles the Student to free rescheduling. If no acceptable slot can be offered within 30 days, the corresponding lesson is refunded.

7.4. If the Student does not connect at the scheduled time, the teacher will remain available on the meeting link for 15 minutes and will attempt to contact the Student. If the Student does not attend within those 15 minutes without prior notice, the lesson is treated as performed in accordance with §7.2.

7.5. No-show by the teacher entitles the Student, at the Student's option, to a free replacement lesson or to a refund of the lesson; in serious or repeated cases the Provider may also grant an additional credit.

7.6. Unused lessons of a given month cannot be carried over to the following month, except where this is due to the Provider's or the teacher's fault, or by written agreement of the parties.

8. Code of conduct

The Student undertakes:

• to behave respectfully towards teachers and staff;
• not to record lessons without the prior written consent of the teacher and the Provider;
• not to redistribute learning materials (see § 13);
• not to provide or transmit unlawful content through the Website, Student Area or lesson tools;
• to use the Services in compliance with applicable law.

A material or repeated breach may result in suspension of the Account, after prior warning where this is reasonably possible. Any refusal of refund is limited to services already performed, amounts lawfully retained for actual damage, or other cases permitted by mandatory law; statutory withdrawal, conformity and consumer rights remain unaffected.

9. Right of withdrawal

9.1. A Consumer (and Entrepreneur with consumer rights) has the right to withdraw within 14 days from the conclusion of the contract, without giving any reason.

9.2. Notify by unequivocal declaration sent to [email protected]. The model form is attached to the Refund Policy.

9.3. Services exception (Art. 38 (1)(1) Polish Consumer Rights Act / Art. 16 (a) of the Consumer Rights Directive). The lessons supplied by the Provider are a service (live, human-delivered tuition). For service contracts, the right of withdrawal is lost once the service has been fully performed by the Provider, provided that performance began with the Consumer's express prior consent and acknowledgement that they will lose the right of withdrawal once the contract has been fully performed by the trader. Where performance has begun at the Consumer's express request but the contract is not yet fully performed at the time of withdrawal, the Consumer owes an amount proportional to what has been performed (Art. 35 PL Consumer Rights Act).

9.4. The express request and acknowledgement required by Art. 38 (1)(1) are collected before the first lesson is delivered, by means of a check-box at booking time displaying the wording set out in §3.1 of the Refund and Withdrawal Policy. For a Subscription, starting or completing one or more lessons during the 14-day period does not by itself remove the right to withdraw from the Subscription; if the Consumer withdraws during that period, the Consumer owes only the proportional amount for lessons already delivered or validly treated as performed before the withdrawal notice reaches the Provider.

9.5. For the Trial lesson (EUR 9), which is a one-off service, the right of withdrawal in respect of the Trial is lost once that Trial lesson has been fully performed after the Consumer's express request and acknowledgement.

9.6. If separately priced digital content is supplied before the end of the withdrawal period, the right of withdrawal for that digital content is lost only where the Consumer has given the express prior consent, acknowledgement and durable-medium confirmation required by applicable law. Learning materials that are merely ancillary to a live lesson follow the lesson-level rules above unless mandatory law provides otherwise.

9.7. Full details in the Refund and Withdrawal Policy.

10. Cancellation of a Subscription

10.1. A Consumer may cancel a Subscription at any time, without giving any reason, by an unequivocal declaration sent by e-mail to [email protected] or by using the cancellation function in the Student Area. Cancellation takes effect at the end of the monthly billing cycle in progress at the time the cancellation is received; the Consumer remains entitled to use any unused lessons of that cycle and no further charge is made. This provision does not affect the 14-day right of withdrawal under §9, which applies separately to the initial conclusion of the contract.

10.2. The Provider may terminate a Subscription with 30 days' notice for valid reasons, including discontinuation or material modification of the Services, teacher-availability constraints, technical or organisational changes, prevention of abuse, or other business reasons that make continued provision impracticable. The Provider may terminate with immediate effect only in case of material breach by the User (in particular fraud, abuse of the service, repeated insulting behaviour towards staff or unauthorised distribution of teaching materials), after notification of the breach and a reasonable opportunity to remedy it where remedy is possible. Where termination by the Provider is not due to material breach by the User, any prepaid but unused lessons are refunded pro rata within 14 days.

11. Statutory warranty for conformity and complaint procedure

11.1. The Provider is liable to the Consumer for performance of the live tuition Services under the contract and mandatory civil-law rules on non-performance or improper performance. To the extent that the Services include digital content or a digital service, such as access to the Student Area or digital learning materials, Chapter 5b of the Polish Consumer Rights Act (Umowy o dostarczanie treści cyfrowej lub usługi cyfrowej) applies only to those digital elements, in accordance with Art. 43h (2) of that Act and the EU Digital Content Directive.

11.2. If a covered digital element is not in conformity with the contract, the Consumer may first request that the Provider bring it into conformity. If conformity cannot be ensured, or the Provider refuses or fails to bring the digital element into conformity within a reasonable time, the Consumer is entitled to a proportional price reduction or to terminate the relevant contract or part of the contract and obtain a refund, in accordance with the conditions laid down in Chapter 5b. These remedies do not limit the Consumer's rights in relation to a defective or undelivered live lesson.

11.3. Complaint procedure (Art. 8 of the Polish Act of 18 July 2002 on the Provision of Services by Electronic Means; Art. 7a Polish Consumer Rights Act). Any complaint, including a conformity claim, shall be addressed to [email protected] with the subject "Complaint" / "Reklamacja" and shall describe the issue and the remedy sought. The Provider acknowledges receipt within 3 business days where possible and provides a substantive reply to a Consumer complaint within 14 days of receipt on paper or another durable medium. If the Provider does not reply within that period, the complaint is deemed accepted to the extent claimed, unless separate mandatory rules provide otherwise.

12. Out-of-court dispute resolution

12.1. The European Online Dispute Resolution (ODR) platform stopped accepting complaints on 20 March 2025; Regulation (EU) No 524/2013 was repealed with effect from 20 July 2025 by Regulation (EU) 2024/3228. The platform is therefore no longer available.

12.2. Consumers domiciled in Poland may turn to the Trade Inspectorate (Wojewódzki Inspektorat Inspekcji Handlowej) competent for the Provider's registered office, the local consumer ombudsman (powiatowy/miejski rzecznik konsumentów) or the Office for Competition and Consumer Protection (UOKiK) at uokik.gov.pl. Information on ADR bodies entered in the UOKiK register is available at polubowne.uokik.gov.pl.

12.3. Consumers domiciled in Italy may turn to ADR bodies entered in the register kept by the competent authorities under Articles 141 to 141-decies of the Italian Consumer Code, including the Conciliation Chambers of the Chambers of Commerce and any other accredited ADR body of their choice. Consumers may also use the mediation procedure under Legislative Decree no. 28/2010.

12.4. The Provider does not commit ex ante to any specific ADR body but undertakes to examine every request for out-of-court resolution in good faith and to respond in writing.

13. Intellectual property

13.1. All content made available through the Website and the Student Area (texts, videos, images, exercises, software, the proprietary teaching methodology referred to as the MA Method) is owned by, or licensed to, the Provider and is protected by the Polish Copyright Act (Ustawa o prawie autorskim i prawach pokrewnych) and applicable international treaties.

13.2. The User receives a personal, non-exclusive, non-transferable, revocable licence to access and use the materials solely for the User's own learning purposes for as long as the contract is in force.

13.3. Copying, distribution, public communication, sale, sub-licensing, reverse engineering and any commercial use of the materials are prohibited, save for uses permitted by mandatory provisions of copyright law (in particular private-copy and quotation exceptions).

13.4. The signs "MA METHOD" and "SpeedItalian" and the related logos are used in commerce by the Provider as distinctive signs of its services. Any third-party trademark mentioned on the Website is the property of its respective owner.

14. Liability

14.1. Towards Consumers and Entrepreneurs with consumer rights the Provider's liability is governed exclusively by the mandatory rules of Polish law (in particular the Civil Code and the Consumer Rights Act) and by the mandatory consumer-protection provisions of the country of the Consumer's habitual residence pursuant to Article 6 of Regulation (EU) 593/2008 (Rome I). Nothing in these Terms excludes or limits the Provider's liability where such exclusion or limitation would be invalid under Article 385¹ and Article 385³ of the Polish Civil Code or under any other applicable mandatory provision.

14.2. In any event, no provision of these Terms limits the Provider's liability for: (i) intentional fault (wina umyślna); (ii) damage to life, body or health; (iii) fraud or fraudulent misrepresentation; or (iv) any other case where mandatory law prohibits a limitation.

14.3. Towards Users who are not Consumers nor Entrepreneurs with consumer rights, and to the maximum extent permitted by law, the Provider's contractual liability for damage caused by ordinary negligence is limited to the total fees paid by the User to the Provider in the 12 months preceding the event giving rise to liability, and indirect or consequential damage (including lost profits) is excluded. This limitation does not apply to the cases listed in §14.2.

14.4. The Provider is not liable for failures, outages or interruptions of third-party platforms used to deliver the Services (Zoom, Google Meet, Stripe or another payment processor, the website-hosting platform) that are beyond its reasonable control, save for the Provider's own fault in selecting or supervising such third parties. Where a lesson cannot be held for such a reason, §§7.3 and 7.5 apply.

15. Personal data

The processing of personal data is governed by the Privacy Policy, which is an integral part of these Terms.

16. Notices

16.1. Notices to the Provider: [email protected] or registered post to the registered office.

16.2. Notices from the Provider to the User: e-mail address registered in the Account.

17. Changes to the Terms

17.1. The Provider may amend the Terms for valid reasons, including: changes in applicable law, decisions of competent authorities, changes in the technical infrastructure, modifications to the scope or operation of the Services, prevention of abuse, or correction of obvious mistakes. The amendment must not retroactively affect contracts already concluded.

17.2. Notice and right of objection (Art. 384¹ Polish Civil Code). Users with an active Subscription will be notified of the proposed amendment by e-mail and via the Student Area at least 30 days before the new Terms enter into force. During that 30-day notice period the User may terminate the Subscription with immediate effect, free of charge, by e-mail to [email protected]. Failure to object within the notice period is deemed acceptance of the new Terms; this consequence is expressly notified to the User in the announcement, together with a copy of the new Terms and a comparison highlighting the changes.

17.3. Amendments cannot in any case reduce the rights granted to the Consumer by mandatory law nor apply to lessons already paid for in the current billing cycle.

18. Governing law and jurisdiction

18.1. The Terms are governed by Polish law. Mandatory consumer protections of the country of habitual residence of the Consumer remain unaffected (Rome I Art. 6).

18.2. Jurisdiction: a Consumer may bring proceedings against the Provider either before the courts of the Member State where the Provider is domiciled or before the courts for the place where the Consumer is domiciled, in accordance with Regulation (EU) No 1215/2012. Proceedings brought by the Provider against a Consumer may be brought only before the courts of the Member State where the Consumer is domiciled, unless mandatory law allows otherwise or the dispute arose after a valid jurisdiction agreement permitted by that Regulation. For non-Consumers, exclusive jurisdiction of the court for the Provider's registered office.

18.3. Severability: if a provision is invalid, the rest remains in force.

19. Final provisions

The Terms are made available free of charge before the conclusion of the contract on the Website, in a form that allows downloading, storing and printing.